Description:
- Troubleshoot day-to-day issues with application systems and integrated parties, and provide support to customers and Service Desk using CRM tools
- Maintain operations and administer the company's proprietary and ancillary systems to meet all SLAs relating to system performance and up-time
- Ability to quickly assess an issue and provide clients with short and long-term course of actions
- Be part of the on-call technical support team
- Manage incidents that may occur
- Develop or implement tools to facilitate system monitoring, identification and solution of problems, as well as master automated release and disaster recovery processes
- Aid in automating release processes of all systems, using tools like Rundeck, Ansible and Puppet
- Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix and Prometheus
- Automate configuration management where possible and perform platform configuration of all levels of the environments
- Interaction with third-party suppliers and other departments as required
- Setup of new environments, and manage releases
- Prepare documentation for tools and processes
The right applicant should have:
- Degree in ICT, Engineering or equivalent qualification or a minimum of 2 years of experience in a similar role
- Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management
- DevOps, Docker and Continuous Integration/Delivery experience considered as an asset
- Strong working knowledge of MySQL, Linux and Web Applications
- Excellent troubleshooting, written and verbal communication skills
- A can-do attitude and willingness to learn
- Ideally experienced in the financial industry, including knowledge on PCI-DSS is considered as an asset.