SiteOps Support Engineer

Location Malta
Discipline: Technology, IT Infrastructure
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15182
Published: about 1 month ago
Our client,  a leading Fintech organization, is looking for a SiteOps Support Engineer will be part of a Network Operations Centre that will soon offer a 24x7 service. The selected candidate will be responsible for monitoring and maintaining hosted systems and setting up new deployments.

Description:
  • Troubleshoot day-to-day issues with application systems and integrated parties, and provide support to customers and Service Desk using CRM tools
  • Maintain operations and administer the company's  proprietary and ancillary systems to meet all SLAs relating to system performance and up-time
  • Ability to quickly assess an issue and provide clients with short and long-term course of actions
  • Be part of the on-call technical support team
  • Manage incidents that may occur
  • Develop or implement tools to facilitate system monitoring, identification and solution of problems, as well as master automated release and disaster recovery processes
  • Aid in automating release processes of all systems, using tools like Rundeck, Ansible and Puppet
  • Maintain the automated monitoring at all levels: Hardware, Networking, Virtualisation, Operating Systems, Databases, and all Applications, on dedicated hardware or cloud, using tools such as Zabbix and Prometheus
  • Automate configuration management where possible and perform platform configuration of all levels of the environments
  • Interaction with third-party suppliers and other departments as required
  • Setup of new environments, and manage releases
  • Prepare documentation for tools and processes

The right applicant should have:

  • Degree in ICT, Engineering or equivalent qualification or a minimum of 2 years of experience in a similar role
  • Experience with tools used for cloud provisioning, configuration management, application deployment, continuous delivery, intra-service orchestration and infrastructure management
  • DevOps, Docker and Continuous Integration/Delivery experience considered as an asset
  • Strong working knowledge of MySQL, Linux and Web Applications
  • Excellent troubleshooting, written and verbal communication skills
  • A can-do attitude and willingness to learn
  • Ideally experienced in the financial industry, including knowledge on PCI-DSS is considered as an asset.