TechOps - IT

Location Malta
Discipline: Technology, IT Infrastructure
Contact name: Daniel Genuis

Contact email: [email protected]
Job ref: 15183
Published: about 1 month ago
Our client, a leading Financial Institution, is looking for the right individual who will form part of the Technology department and will be supporting the company's IT services, providing application support, performing user maintenance and taking responsibility and ownership of logged service requests and user incidents.

  • Monitoring and working to drive down incident levels related to user problems, recurring problems, onboarding of new users and managing of workstation setups
  • Actively participating in improving the usability and reliability of the group's IT services and following the appropriate knowledge management tools and practices in order to provide a more effective and efficient service to users, while contributing to their up-keeping
  • Ensuring that best practices and IT processes are followed, and when necessary, assisting the Team Leader in standardising and continually improving such processes
  • Monitoring all strategic IT services and systems through relevant tools, performing routine maintenance and assisting in the generation of management and performance reports
  • Assisting the Team Leader in identifying and implementing improvements to the team's incident logging system in order to provide a more effective and efficient service to end users
  • Ensuring that an inventory of all user related equipment, software and software licenses is properly and adequately maintained, and ensuring timely execution of workstation hardware and software upgrades
  • Participating in the extended support duty roster coverage and assisting the Team Leader in monitoring, measuring and evaluating the KPIs accordingly
  • At least 2 years of related experience
  • Advanced diploma in IT or a higher qualification, or equivalent technical knowledge and experience
  • Good understanding of service desk and ticket management
  • Good knowledge of Office 365 and Active Directory
  • Good understanding of ITIL