Senior Executive - Player Support

Location Malta
Discipline: Compliance, Corporate Governance
Contact name: Ricoh Davids

Contact email: [email protected]
Job ref: 15379
Published: about 2 years ago
The prospective candidate shall report to the Manager - Investigations & Player Protection, and shall assist with the day to day operations and the development of the Responsible Gaming, and Player Support Units, whilst acting as a single point of contact for the same, both internally and externally. 

Main Duties and Responsibilities:
  • Responsible for the day to day management of the player support and responsible gaming functions within the Authority.
  • Assist with the development of responsible gaming policies and procedures.
  • Assessing the implementation of responsible gaming policies and procedures by licensees through the conducting and reviews of responsible gaming audits in line with the applicable laws, regulations, and directives.
  • Maintain up-to-date risk rating of all Licensees by ensuring that all issues are logged in the applicable systems.
  • Drive awareness campaigns on Responsible Gaming by conducting awareness programmes and training with both internal and external stakeholders on the different elements of Responsible Gaming and Player Protection.
  • Conduct research and stay current with trends in Responsible Gaming.
  • Supervise the company's Player Support Unit whilst ensuring that player complaints are addressed in a timely manner and that cases are followed-up by the responsible officers.
  • Monitor performance of Player Support and Responsible Gaming officers, whilst ensuring individual development through periodic reviews and day to day coaching.
  • Provide regular updates to the Regulatory Senior Management, relevant authority Committees, and EXCO, as required by the business.
  • Represent the Authority in various conferences and fora which are relevant to Player protection, as required by the business.
  • Carry out any other duties/tasks as directed by Regulatory senior management.
Technical/Professional Expertise:
  • In possession of a degree in Business Management/Law/Social Policy/another related field or equivalent.
  • In possession of relevant Gaming experience in Regulatory functions, particularly in the field of Responsible Gambling and Problem Gambling shall be considered an asset.
  • Experience in auditing or advisory industries shall be considered an asset.
  • A very good command of the English language.
  • Strong report writing skills and use of business English.
  • Proficiency in use of computing applications for data analysis and reporting.
  • In possession of Good Leadership Skills, ability to give directions, mentor and motivate the respective team.
  • Ability to work under pressure in a fast-paced and changing environment.
  • Ability to organize and present findings, and recommendations in a timely and concise manner (both verbal and written).Our well-established client is seeking to recruit a Player Support Senior Executive to join their Player Support and Responsible Gaming Team.